Overview
Professional profile
Multidisciplinary professional with more than nine years of experience across digital communications, platform operations, Trust & Safety, policy development, risk investigation, training, knowledge management, quality and creative production.
Professional experience includes ByteDance/TikTok, Meta operations through Accenture, agency digital marketing and independent digital entrepreneurship. Work has covered multinational stakeholders, policy guidance, operational systems, external training networks, risk investigations, e-commerce platform operations and corporate creative communication.
02 / Employment history
Professional experience
2022 — 2025
ByteDance · TikTok Shop
Training & Policy Manager
Kuala Lumpur · Six Southeast Asian markets
- Policy & governance. Policy Person in Charge for Prohibited Products, Counterfeit / IPR and Content Compliance; authored and maintained enforcement guidance for human review and automated detection workflows. Worked with policy stakeholders on medical misinformation, product safety, counterfeit detection, seller verification and operational policy improvements.
- Learning & knowledge. Built regional learning journeys, competency frameworks, certification programmes, train-the-trainer standards and digital content using Articulate Storyline, Rise and internal LMS/CMS. Coordinated approximately 60 external BPO trainers.
- Market Tribe. Led a regional knowledge and enablement initiative consolidating five fragmented policy/training channels into two integrated systems supporting 12,000+ operational users and external partners. Coordinated technology, legal, quality, business and operations stakeholders. Model subsequently adopted by teams in the US, UK and Japan.
- Quality improvement. Used QA trends, weekly root-cause reviews and targeted guidance changes to reduce operational errors by 35% within six months. Digitised classroom delivery, reducing training delivery time by 50%.
- Creative work. Conceived and designed Bytegazine, an internal editorial magazine; directed concepts, covers, layouts and visual storytelling.
Recognition: Best Performer (two consecutive years) · Customer Experience Champion 2023 · Spot Bonus Winner 2024 · Global Moderation Logo Champion 2024
2020 — 2022
ByteDance · TikTok Advertising
Risk Quality Analyst / Risk Investigation Expert
Jakarta & Kuala Lumpur
- Investigation. Global Point of Contact for Ads Credit misconduct; investigated advertising fraud, financial manipulation, deceptive advertisers, coordinated inauthentic behaviour and regional policy abuse.
- Cross-functional work. Coordinated evidence and escalations with Legal, Finance, Sales, Policy, Compliance, Product and Engineering. Investigated 23 escalation cases during the final two months in role.
- Quality & analytics. Used SQL and case evidence to analyse patterns, audit enforcement decisions and create moderator job aids. Reached approximately 99% QA accuracy across Indonesia and Philippines operations.
Recognition: Incentive Programme Winner 2022
Aug — Oct 2020
ByteDance · TikTok Advertising
Ads Content Moderator
Jakarta, Indonesia
- Enforcement. Reviewed advertising content against policy and risk requirements in a high-volume moderation environment; advanced to Risk Quality Analyst after approximately two months.
2019 — 2020
Accenture via Manpower · Meta operations
Subject Matter Expert, Trust & Safety
Kuala Lumpur, Malaysia
- Escalations. Handled complex and high-severity Facebook and Instagram content, including violent-extremism escalations, supporting the Indonesian market.
- Knowledge & quality. Created bilingual English–Indonesian reference materials, contributed to moderator training and policy calibration, and maintained team quality above 98%.
Recognition: Team Engagement Champion
2018 — 2019
Accenture via Manpower · Meta operations
Content Moderator, Trust & Safety
Kuala Lumpur, Malaysia
- Moderation. Reviewed high-volume Facebook and Instagram content against community standards for Indonesia; maintained individual quality above 98% and progressed to SME after approximately one year.
2016 — 2018
Ayo Media Network
Assistant Manager, Social Media / SEO & Social Media Strategist
Bandung, Indonesia
- Digital marketing. Planned SEO and social content, developed commercial campaigns and wrote paid advertising copy across Facebook, Instagram, Twitter and Google Ads.
- Brand communication. Managed content strategy, campaign execution, promotional messaging and online reputation-related work for clients.
03 / Entrepreneurship and client work
Independent professional experience
2020 — 2024
ALBOE · A Little Bits of Everything
Founder & Platform Operator
Remote · Parallel independent venture
- Built and operated a two-sided fiction marketplace for independent authors and readers using WordPress and WooCommerce.
- Owned marketplace architecture, hosting, payment integrations (Stripe, PayPal, Midtrans), maintenance, technical incidents, content taxonomy, product pages, copywriting, marketing emails and customer support.
- Approximately 15,000 registered users; peak of 500 transactions daily and more than 100 daily enquiries at high-volume periods.
- Resolved server crashes and payment incidents, and introduced more structured scheduled maintenance and customer communications.
through Jun 2026
Confidential client (NDA)
Ghostwriter & Email Marketer
Remote assignment
- Wrote articles to client briefs and brand voice, email marketing campaigns and subject lines; later supported Google Analytics. Client identity and performance figures confidential.
Independent
Creative writing
Fiction Author
Pseudonymous
- Wrote and published two novels under pen names; both achieved sales. Experience includes long-form storytelling and original content development.
04 / Germany
Local professional experience
2025 — Aug 2026
KGW Schweriner Maschinen- und Anlagenbau GmbH
Volunteer Creative Designer
Schwerin, Germany
- Produced German-language LinkedIn recruitment campaigns, reusable design templates, trade-fair banners, signage and print/outdoor materials.
- Handled creative briefs with German-speaking stakeholders and used AI-assisted language refinement; bilingual professional recommendation available.
05 / Recent initiatives
Projects & ongoing development
Applied AI & automation
Independent experimentation with custom AI agents, AI-assisted knowledge structures, content workflows, task automation, document organisation and digital media production.
The Gardening Cats
Independent creative brand built around two cats, Ali and Hannibal: social video production, storytelling, scripting, editing, brand identity, Instagram, TikTok and YouTube channel development.
Website & portfolio development
Maintains a personal portfolio showing Trust & Safety, instructional design, software/product engineering and corporate web and creative work, including a web-novel software concept and export catalogue project.
06 / Formal development
Education & credentials
2012 — 2016
Universitas Padjadjaran · Indonesia
Bachelor of Communication Science — Public Relations
Cum laude · GPA 3.57/4.00 · Bidikmisi National Scholarship recipient.
AI & technology
- IAPP AIGP Complete Training: AI Governance Mastery — Packt / Coursera (training completion, not AIGP exam certification)
- Google AI Fundamentals — Google / Coursera
- SQL Data Camp — ByteDance internal
- The Complete Web Developer and Digital Marketing Course — Udemy
Learning & language
- Certified Master Trainer — TikTok / ByteDance internal
- Certified Auxiliary Trainer — TikTok / ByteDance internal
- EF SET English Certificate — C2, 83/100 (valid until February 2028)
07 / Full inventory
Professional & technical skills
Policy & risk
Policy authorshipTrust & SafetyPlatform governanceMarketplace integrityProhibited productsCounterfeit / IPRContent complianceAds fraud investigationRisk assessmentEscalation managementQA & calibration
Learning & knowledge
Instructional designTraining needs analysisLearning journeysCompetency frameworksCertification programmesTrain-the-trainerKnowledge governanceSOPs / decision treesLMS / CMSSCORM / xAPIArticulate Storyline / Rise
Operations & analytics
Cross-market programmesBPO coordinationStakeholder alignmentRoot cause analysisProcess improvementKPI analysisSQLRollout implementationQuality feedback loops
Creative & communication
Creative copywritingDirect-response adsGhostwritingEmail marketingBrand voiceSEOSocial media strategyEditorial designRecruitment campaignsStorytellingVideo editing
Technology & tools
WordPressWooCommerceHTML / CSSStripe / PayPal / MidtransAdobe Creative SuitePremiere ProCanvaCapCutGoogle AnalyticsGenerative AIClaude / ChatGPTCustom AI agentsWorkflow automation
08 / Communication
Languages
English
C2 · EF SET 83/100
German
A2 · Currently progressing toward B1/B2
Availability
Current professional status
Based in Germany with active work authorization. Open to international and Germany-based professional opportunities, including remote and hybrid work. Continuing professional development in German language skills, AI and digital systems.