Open to Opportunities

Trust & Safety expertise. Shipped in code.

I specialize in scaling Trust & Safety and L&D operations. With 7 years at Meta and ByteDance, I build the policies, digital training systems, and QA frameworks that keep platforms safe. I bridge the gap between policy and engineering by designing clear training programs, automating operational workflows, and coding the custom tools that empower teams. Now in Germany, work permit active.

12,000+Users onboarded digitally
3xBest Performance Award
99%QA accuracy benchmark
Rafiqoh Fitriani
Certified Master Trainer
Previously at
ByteDance TikTok Accenture META Ayo Media Network Bukit Asam

Core Professional Domains

Four areas where I create measurable impact for organizations, backed by real-world case studies and project samples.

Technical Instructional Design & Enablement

Engineered 'Market Tribe', a scalable digital training ecosystem designed to replace legacy classroom models for content moderators across Southeast Asia.

Successfully migrated and onboarded 12,000+ distributed users Reduced moderation errors by 35% and cut training time by 50%

Trust & Safety Operations

Directed platform integrity operations and authored global safety policies at Meta and ByteDance. Architected the underlying QA frameworks and scoring models to enforce strict compliance at scale.

Achieved and maintained a 99% QA accuracy benchmark Executed global policy localization across 3 distinct regions

Software & Product Engineering

Architected and ran a subscription commerce platform end to end: payment integration, infrastructure, and access control at scale. Now productizing that architecture into a commercial "Web-Novel All-In-One" plugin.

WordPress WooCommerce Stripe PayPal Midtrans
Scaled the platform to ~15,000 registered users and 500 peak daily transactions Autonomous, end-to-end full-stack execution, transitioning custom infrastructure into a white-label software product

Corporate Web Development & Creative Design

Designed and deployed a custom global export-import catalogue for an Indonesian maritime and agricultural supplier, alongside social media and brand asset management.

Custom HTML/CSS Data Structuring UI/UX Design Adobe Creative Suite
Architected complex product taxonomies, strictly classifying Demersal Fish and precisely sequencing Cephalopods into the third position of the catalog hierarchy Executed end-to-end UI/UX design and data structuring optimized for a streamlined international procurement experience

Need someone to own your Learning & Knowledge function?

Based in Germany. Open to hybrid and remote roles.

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Certifications & Toolkit

Certified Master Trainer (Train-the-Trainer)
Certified Auxiliary Trainer
EF SET English C2 (83/100)
B.Comm Science (Cum Laude, GPA 3.6)
MI SQL Data Camp
Web Developer & Digital Marketing (Udemy)
Bidikmisi Scholar (Merit-based National Scholarship)

Education Strategy

Customer Ed StrategyCurriculum ArchitectureAgile Learning DesignTraining Needs AnalysisPerformance ConsultingVendor ManagementInstructional DesignADDIE FrameworkBackward DesignBloom's TaxonomyScenario-Based LearningAdult Learning PrinciplesCompetency Framework DesignRole-Based Learning PathsTrain-the-Trainer Program DesignOnboarding DesignPersona-Based CurriculaKnowledge Lifecycle GovernanceStakeholder ConsultingChange Management

Content Development

Articulate Storyline 360Articulate RiseAdobe Premiere ProCamtasiaFigmaCanvaAdobe PhotoshopAdobe IllustratorScriptwritingStoryboardingMicrolearning DesignInteractive & Branching ScenariosMultimedia ProductionEditorial & Magazine DesignSocial Media Content DesignCampaign DesignCopywriting

Ops & Technology

LMS AdministrationSCORM / xAPIHTML5 / CSSWordPressWooCommerceSQLGenerative AICMS AdministrationKnowledge Base ArchitectureTaxonomy & Metadata Schema DesignRAG-Friendly Content StructuringAI Agent Workflow DesignAPI Integration (Stripe, PayPal, Midtrans)NotionGoogle WorkspaceMicrosoft Office

Data & Quality

Root Cause AnalysisQA Feedback LoopsError Trend AnalysisSQL (MI Data Camp)Performance Metrics & KPI TrackingQuality Calibration & Rubric DesignAudit-Ready DocumentationProcess ImprovementCompliance & SOP MonitoringData-Driven Decision Making
Available for opportunities

Let's talk about your next Trust & Safety, policy, or knowledge management challenge.

Whether that's content moderation policy, a knowledge base that actually works, or the training system to back it up, I'd welcome the conversation.

Connect on LinkedIn
Based in Germany
Open to remote or hybrid
Work permit active