I am a learning and digital professional with expertise in designing training programs, developing instructional content, and managing quality assurance for global teams. Skilled in Trust & Safety operations, learning development, corporate branding, and adept at leveraging AI solutions.
I thrive at the intersection of training, quality, and digital strategy to help organizations optimize processes and empower teams to perform at their best.”
A Data-Driven Approach from Learning to Quality
My work centers on driving measurable improvements. By analyzing performance data and applying targeted strategies, I’ve consistently enhanced team efficiency, minimized errors, and scaled learning across global organizations. The numbers below represent my ongoing commitment to tangible, high-impact results:
Creating engaging and effective e-learning modules, SOPs, and training materials using adult learning principles.
Developing QA frameworks and using Root Cause Analysis (RCA) to maintain content integrity and improve team accuracy.
Leading data-driven digital campaigns, from content creation and ad management to SEO and crisis communication.
Policy & SOP Development
Authoring and managing clear, concise policies and SOPs for both human and AI model in large-scale global operations.
Designing and managing end-to-end learning programs that align with business goals and drive performance.
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